The principle of accessibility - a benchmark for industry-based dispute customer resolution services - requires us to promote our services, be easy to use and have no cost barriers. We raise awareness about our service to make it easier for consumers to know what to do if they have a problem with their telco services. We regularly publish information about our statistics and issues that affect consumers and providers.
Looking ahead: social media
- a flipchart that tells the stories of two Indigenous consumers who had complaints resolved by the TIO
- a poster, and
- a brochure.
- Yolngu Matha
People with disabilities
- visits by the Ombudsman to all state Deaf societies with the exception of Queensland
- a videoconference with Deaf consumers in Toowoomba
- our first Critical Friends Group meeting in October 2014, and
- updated brochures in large format and audio versions.
Culturally and linguistically diverse communities
- Assyrian, and
- Chin Hakha.
Each year we sponsor a small number of events that will improve our accessibility to disadvantaged and vulnerable consumers. In 2014-15, these events were:
|National Association of Community Legal Centres||$3,000|
|Money Workers Association of the NT conference||$2,200|
|Financial Counsellors Association NSW Conference||$2,200|
|Financial and Consumer Rights Council conference||$2,200|
|Financial Counsellors Association of WA conference||$2,200|
|Financial Counselling Australia Conference||$22,500|