2014-2015 Annual Report
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TIO Annual Report 2015
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About us
About the TIO
Board Chair's message
Ombudsman's message
Governance
Goals and achievements in 2014-15
Our people
Performance
Performance snapshot
Complaint numbers
Timeliness of TIO services
Quality of TIO services
Consumer satisfaction
Accessibility
Ombudsman decisions
Submissions and publications
Our members
Telco complaint statistics
Complaint trends
TIO complaint trends
Complaint outcomes
Complaints by state and region
Systemic issues
Industry code report
NBN report
Non-compliance
Case studies
Landline and internet connection delay
Faulty SIM while travelling overseas
Authority to renew small business contract
In-app purchases
Excess usage charges
NBN migration and copper disconnection
Disclosure of silent numbers
Financials
Statement of comprehensive income
Statement of financial position
Statement of changes in equity
Statement of cash flows
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