124.4k new complaints in 2014-15
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85% of contacts dealt with in one business day, 91% of consumers satisfied with TIO handling of referrals, and 10.5% reduction in new complaints
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Complaint numbers by state and territory
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Telco complaint statistics: Telstra down 4.3%, Vodafone down 46.2%, Optus up 31.5%, TPG down 5.4%, iiNet up 26%, Dodo up 17.3%, Virgin down 38.9%, Vaya up 288.4%, M2 Commander up 73.6%, and iPrimus up 18.5%
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